topic Re: Beoadband going on and off in Broadband

Beoadband going on and off

Raymond123 — Mon, 24 Apr 2023 21:54:32 GMT

Can anyone advise me what would be causing my Internet to be going off then returning about 5 mins later only to be doing it again. Happened about 7 times tonight and I have gone through all the trouble shooting steps as advised. Plus my guaranteed speed has dropped after doing a connection check.

Just renewed and I'm beginning to wish I hadn't

Sorry for the rant but this is becoming frustrating

Many thanks

Re: Beoadband going on and off

Gliwmaeden2 — Mon, 24 Apr 2023 22:56:09 GMT

@Raymond123, please add your Talktalk landline number / account number to your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings; Personal Information; SAVE CHANGES.

LEAVE THE ROUTER ON. Staff will check your line for disconnections when they pick up your thread during the day.

They are on here Monday to Friday.

Re: Beoadband going on and off

Debbie-TalkTalk — Tue, 25 Apr 2023 06:20:53 GMT

Hi Raymond123

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Beoadband going on and off

Debbie-TalkTalk — Wed, 26 Apr 2023 10:12:31 GMT

Hi Raymond123

Do you still need help with this?