topic Re: drops broadband and TV+ box connection in Broadband

drops broadband and TV+ box connection

werkit — Tue, 25 Apr 2023 11:24:15 GMT

for months our broadband 35 connection drops off completley either for a few seconds or a few minutes, worst early morning or evening on.

You can imagine the frustration when you loose the conection then it's on, then off, then on etc

On the tv we will switch it on and it says 'sorry cannot show tv listings as you are not connected to the internet' and shortly later a line at the top of the screen says 'internet connection has been restored'

When I go to my account and ask to run a connection test it always says there is a fault, then the next day it tells me it cannot be found. Presumably because because it is intermittent'

can you experts help as my renewal is due in 2 months and I can switch. btw this started after bt extended the fibre optics further along but because we need a landline the final bit is overline copper.

Help Help

Regards Werkit

Re: drops broadband and TV+ box connection

Debbie-TalkTalk — Tue, 25 Apr 2023 11:48:05 GMT

Hi werkit

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

Have we recently sent you a new router for testing?

Re: drops broadband and TV+ box connection

Debbie-TalkTalk — Wed, 26 Apr 2023 10:11:23 GMT

Hi werkit

Would you like me to send a replacement router for testing?

Re: drops broadband and TV+ box connection

werkit — Fri, 12 May 2023 10:12:59 GMT

Hi Debbie-talktalk,

I thought I had replied to the offer of another router?

But yes please send one out, thank you.

Over recent months I have asked for a test which always comes back, at first saying there is some fault, but hear no more!

Its possible this all started around the time of the fibre updates ( mrs wants the landline for older relatives).

Finally when we had the last physical update, the BT engineer said he didn't like something or other in the BT box we were moved on to.

Hope it's just the new router

Thanks again Debbie

werkit

Re: drops broadband and TV+ box connection

Debbie-TalkTalk — Fri, 12 May 2023 10:17:47 GMT

Hi werkit

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie