topic Re: My board band is slow in Broadband

My board band is slow

Keith1957 — Tue, 25 Apr 2023 12:32:12 GMT

My broadband is slow and was told I am on fibre 65 but only getting 15mbps down load speed and 0.7mbps up load speed someone was supposed to call but I have a call from talk talk

Re: My board band is slow

Debbie-TalkTalk — Tue, 25 Apr 2023 12:33:31 GMT

Hi Keith1957

I'm sorry to hear this.

Can I just check, have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

Debbie

Re: My board band is slow

Keith1957 — Tue, 25 Apr 2023 15:24:16 GMT

Yes

Re: My board band is slow

Debbie-TalkTalk — Wed, 26 Apr 2023 06:11:31 GMT

Hi Keith

I can see that the line is in sync at 17mb. Have you signed up for FTTP?

Have you received an FTTP order number?

Re: My board band is slow

Sallyuk65 — Wed, 26 Apr 2023 08:06:48 GMT

Hi Debbie I know Keith he lives not far from me and as asked me to reply to you he does not have fttp they could not fix that at his place , his internet is via a phone line as he live at back of that property and has his own line to his home but shares same address.

Re: My board band is slow

Debbie-TalkTalk — Wed, 26 Apr 2023 08:14:13 GMT

Hi Sallyuk65

Thanks for your reply. The speed I quoted previously may be the best speed for the line then if FTTP wasn't able to be installed.

I would need to confirm some details with Keith so I can take a look and confirm the predicted speed range for the line.

Thanks again.

Re: My board band is slow

Sallyuk65 — Wed, 26 Apr 2023 08:22:52 GMT

Hi Debbie

He's not very good at typing here as he has a learning disabilities best to do his call him on his phone has he his at home right now and not with me thanks

Re: My board band is slow

Debbie-TalkTalk — Wed, 26 Apr 2023 08:25:51 GMT

Hi Sallyuk65

Apologies we are unable to call customers on the Community, we only provide online support.

How to contact TalkTalk Broadband

Re: My board band is slow

Sallyuk65 — Wed, 26 Apr 2023 08:49:44 GMT

Ok Debbie I told him this he says thank you for your help he will have to ring customer support himself