topic Broadband WiFi Connection Problems in Broadband

Broadband WiFi Connection Problems

opticfibre — Wed, 26 Apr 2023 15:11:30 GMT

Hi, I most recently reported this problem about 6 weeks ago but it actually goes back at least 18 months. I chatted with Chris about it and for a while it seemed to resolve itself, but then returned.

My house is a typical 2-storey detached 1981 built house.

The TT Sagemon Fast router (replaced about 5 months ago) is located in upstairs bedroom, alongside main desktop PC (ethernet connected). The Wifi extender TT provided about 6 weeks ago is downstairs at one end of long living room.

Our 4 devices (2 mobile phones, 2 laptops) are mainly used downstairs in the living room, and continually lose Wifi connection (several times a day). Wifi connection can only be regained by bringing the phone or laptop close to the main router. Bringing them close to the wifi extender does not have any effect.

The phones often show “Obtaining IP address . . .”. One phone (Samsung S10e) is worse than the other (LG G6)

Both phones keep switching to 4G, thus incurring charges.

The ethernet-connected PC is usually OK but sometimes I have problems when linked up to a friend on MSFS 2020.

The ethernet-connected Smart TV occasionally says no internet connection, but then regains connection.

I'm really at a loss to know what to do. TalkTalk, I must get this problem resolved . . .

Re: Broadband WiFi Connection Problems

Debbie-TalkTalk — Thu, 27 Apr 2023 06:34:03 GMT

Hi opticfibre

I'm sorry to hear this.

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

Thanks

Re: Broadband WiFi Connection Problems

opticfibre — Thu, 27 Apr 2023 06:48:20 GMT

Hi, thank you, I will monitor the Wifi over the next few days and let you know.

Re: Broadband WiFi Connection Problems

Debbie-TalkTalk — Thu, 27 Apr 2023 06:57:34 GMT

Hi opticfibre

Thank you 🙂

I will check in again with you on Monday to see how the connection has been.

Debbie

Re: Broadband WiFi Connection Problems

opticfibre — Thu, 27 Apr 2023 12:18:14 GMT

Debbie, I am away for the weekend, back Monday PM, so suggest I let you know Tuesday.

Thanks.

Re: Broadband WiFi Connection Problems

Debbie-TalkTalk — Thu, 27 Apr 2023 12:19:59 GMT

Hi opticfibre

Ok no problem. Hope you have a good weekend 🙂

Re: Broadband WiFi Connection Problems

opticfibre — Wed, 03 May 2023 07:44:40 GMT

Debbie,

It has made no difference, sorry.

Thanks.

Re: Broadband WiFi Connection Problems

opticfibre — Wed, 03 May 2023 07:46:33 GMT

Debbie,

I'm afraid it has made no difference, sorry.

Re: Broadband WiFi Connection Problems

Debbie-TalkTalk — Wed, 03 May 2023 07:48:25 GMT

Hi opticfibre

I'm sorry to hear this.

Just to confirm, is this only affecting the wireless connection? Is the wired connection ok?

Re: Broadband WiFi Connection Problems

opticfibre — Wed, 03 May 2023 08:26:25 GMT

Hi Debbie,

As you can see from my initial summary it mainly affects the wifi-connected devices, but the TV occasionally reports 'no internet connection'.

Re: Broadband WiFi Connection Problems

Debbie-TalkTalk — Wed, 03 May 2023 08:28:04 GMT

Hi opticfibre

Ok, I'm just running a line test now and I will post back shortly.

Re: Broadband WiFi Connection Problems

Debbie-TalkTalk — Wed, 03 May 2023 08:33:57 GMT

Hi opticfibre

The line test is clear - No faults detected.

The connection appears to be stable. Last re connection was on 28/04, the connection has been stable since.

I've now switched the WIFI optimisation off, please can you try a few different wireless channels to see how the connection compares?

Change your wireless channel

Re: Broadband WiFi Connection Problems

opticfibre — Wed, 03 May 2023 14:19:39 GMT

Hi Debbie,

I've followed the instructions and changed both wireless channels. Should I turn off, and then back on, the router?

Re: Broadband WiFi Connection Problems

Karl-TalkTalk — Thu, 04 May 2023 06:15:13 GMT

it will not hurt to reboot the router, and if still having issues, we can always try a new router.

Karl

Re: Broadband WiFi Connection Problems

opticfibre — Thu, 04 May 2023 12:32:02 GMT

Karl, OK, rebooted and will now access our devices and connection to wifi for a couple of days.

Thanks

Re: Broadband WiFi Connection Problems

Karl-TalkTalk — Thu, 04 May 2023 12:39:24 GMT

No Problem 🙂

Let me know how it goes.

Karl

Re: Broadband WiFi Connection Problems

opticfibre — Thu, 11 May 2023 17:46:21 GMT

Karl,

I don't believe changing the wireless channels has made any difference, although as I have previously said, the fault is intermittent.

One device in particular, my wife's Samsung phone, is often unusable on Wifi unless the phone is within a metre or so

of the router. Anywhere else in the house and it displays the message "Connected Without Internet".

Having said this, all devices over the last 3 days have maintained a Wifi connection in the house! This shows how difficult it is to diagnose the problem. I do wonder if there is an alternative TalkTalk router available that I could try?

Re: Broadband WiFi Connection Problems

Anonymous — Fri, 12 May 2023 05:33:49 GMT

Morning,

Thanks for the update. We can only provide a Sagemcom router. Would you like us to send another router for testing purposes or would you prefer to monitor for a while longer?

Thanks

Re: Broadband WiFi Connection Problems

opticfibre — Fri, 12 May 2023 08:57:56 GMT

The Sagecom Fast is the 2nd router Talktalk has supplied to attempt to resolve this problem, see my initial summary. I thought there was an alternative router available - the Huawei DG8041W. Isn't that compatible with my broadband package, and worth a try?

I am away shortly for a few days.

Re: Broadband WiFi Connection Problems

Anonymous — Fri, 12 May 2023 09:02:40 GMT

Hello,

Unfortunately we no longer stock the Huawei Wifi Hub and can only send the Sagemcom router. What version of firmware do you currently have on your router?

Thanks