topic Re: Router in Broadband

Router

Crystal212 — Thu, 27 Apr 2023 06:21:53 GMT

How do i find out a tracking number for the delivery of a new router. Not heard anything since Talk Talk said they would provide anew one

Karl-TalkTalk — Thu, 27 Apr 2023 06:39:51 GMT

do you have a fault with your service or current router ?

What model router do you currently have?

Thanks

Karl.

Crystal212 — Thu, 27 Apr 2023 07:28:56 GMT

Hi Problem with router SAGEMCOM-FAST5364

Had a chat either an agent yesterday, who did all the tests anx said my router was faulty and they would send me a new one.

He said they would contact me with a tracker for delivery, he did say i might even get it today.

I've not heard anything and just want to make sure it's been processed as I have no wi fi at all now

Thank you

Karl-TalkTalk — Thu, 27 Apr 2023 07:38:05 GMT

I can see a router order was placed yesterday around 4:20pm.

This has been sent to the logistics teams and is awaiting dispatch, so no tracking number as yet.

Karl

Crystal212 — Thu, 27 Apr 2023 07:44:01 GMT

Thank you for looking into it for me. Will they message me when is dispatched? I couldn't see anywear

Karl-TalkTalk — Thu, 27 Apr 2023 07:47:15 GMT

they don't usually message when it is sent but you may see the order within MY ACCOUNT online.

Thanks

Karl.