topic Re: Wifi won't enable on Sagemcom router in Broadband

Wifi won't enable on Sagemcom router

andyh12345 — Sun, 23 Apr 2023 17:52:40 GMT

On Friday night the household Wifi stopped working. After investigating, the router itself (version SG4K100136) is reporting it as disabled, even though the slider is set to enabled (see photos). Attempting to disable/re-enable makes no difference, except that the router sits there unresponsive for a few minutes while trying.

I've tried the obvious power cycle. any other suggestions, or is this a deceased router?

Re: Wifi won't enable on Sagemcom router

ferguson — Sun, 23 Apr 2023 19:39:55 GMT

Try a full reset by pushing in and holding the pin button on the back of the router for about 10-20 seconds. Let us know whether that works, or not.

Re: Wifi won't enable on Sagemcom router

Debbie-TalkTalk — Mon, 24 Apr 2023 06:06:45 GMT

Hi andyh12345

Did you try the factory reset? (pin hole reset for ten seconds)

Thanks

Debbie

Re: Wifi won't enable on Sagemcom router

andyh12345 — Mon, 24 Apr 2023 08:06:33 GMT

Just tried a factory reset and it's made no difference - the Wifi is still reported as disabled even though the slider switch is enabled.

Re: Wifi won't enable on Sagemcom router

Debbie-TalkTalk — Mon, 24 Apr 2023 08:26:33 GMT

Hi andyh12345

Apologies, would you like me to send a replacement router?

Re: Wifi won't enable on Sagemcom router

andyh12345 — Mon, 24 Apr 2023 08:54:35 GMT

Hi Debbie,

Yes please, that sounds like the best option.

Re: Wifi won't enable on Sagemcom router

Debbie-TalkTalk — Mon, 24 Apr 2023 09:07:08 GMT

Hi Andy

I've requested that a replacement router is sent, please allow 48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Wifi won't enable on Sagemcom router

andyh12345 — Wed, 26 Apr 2023 16:35:24 GMT

The new router arrived today and wifi is now working - thanks.

However... the landline no longer works. Within the router it says "Voice is not registered" under the "My phone" section. When I try to use the phone there is a continuous beep tone.

I've tried rebooting the router, the phone and the OpenReach box on the wall, all to no avail.

Re: Wifi won't enable on Sagemcom router

Debbie-TalkTalk — Thu, 27 Apr 2023 06:04:09 GMT

Hi Andy

Can I just check, which router did you receive? Was it the same model as your previous router?

Re: Wifi won't enable on Sagemcom router

andyh12345 — Thu, 27 Apr 2023 08:30:05 GMT

Both routers say Device Ver.: FAST 5464-2.T4 on the label.

The old router reported version SG4K100136 within the dashboard. The replacement reports version SG4K100158.

Re: Wifi won't enable on Sagemcom router

Debbie-TalkTalk — Thu, 27 Apr 2023 08:47:06 GMT

Hi Andy

Ok, please can you power down both the new router and ONT for a full 30 minutes and then retest again?

Re: Wifi won't enable on Sagemcom router

andyh12345 — Thu, 27 Apr 2023 09:55:02 GMT

That seems to have sorted it - thanks!

Re: Wifi won't enable on Sagemcom router

Debbie-TalkTalk — Thu, 27 Apr 2023 09:58:45 GMT

Hi Andy

I'm so glad to hear this, thanks for letting me know 🙂

Debbie