topic Re: Returning TalkTalk equipment in Broadband

Returning TalkTalk equipment

Chribley — Thu, 27 Apr 2023 15:33:02 GMT

I cancelled my contract effective 17 April but haven't received a returns bag for the equipment. Please send one asap.

Christopher Bradley

Re: Returning TalkTalk equipment

Skynet_TX — Thu, 27 Apr 2023 18:40:20 GMT

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is/was provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

When you return the equipment ensure you keep proof of posting.

Re: Returning TalkTalk equipment

Debbie-TalkTalk — Fri, 28 Apr 2023 05:20:37 GMT

Hi Chribley

Please can you add your TalkTalk account number to your Community Profile, I can then send you a returns bag.

Thanks

Debbie

Re: Returning TalkTalk equipment

Chribley — Fri, 28 Apr 2023 06:32:10 GMT

Thanks, Debbie.

I've added my account number and my now disconnected TalkTalk phone number to the private notes in my Community Profile.

My full name is Christopher Bradley as in my original post.

Looking forward to receiving the returns bag.

Re: Returning TalkTalk equipment

Chribley — Fri, 28 Apr 2023 06:33:09 GMT

Thanks for this, I've added the details you ask for to my community profile.

Re: Returning TalkTalk equipment

Debbie-TalkTalk — Fri, 28 Apr 2023 06:43:55 GMT

Hi Chribley

Thank you. I've requested that a returns bag is sent, please allow 48-72hrs for this to arrive.

Debbie

Re: Returning TalkTalk equipment

Chribley — Fri, 28 Apr 2023 07:26:34 GMT

Thanks Debbie.

Re: Returning TalkTalk equipment

Debbie-TalkTalk — Fri, 28 Apr 2023 07:30:32 GMT

Hi Chribley

No problem 🙂

Debbie