topic Re: Router failing/No power in Broadband

Router failing/No power

Starlored — Sat, 22 Apr 2023 06:50:10 GMT

I belive my Router may be failing late last night (21/04) No internet, this resolved itself and I thought nothing of it.

Get up in the Morning no Internet or network. Router has no lights on and takes several attempts to start up.

Re: Router failing/No power

Divsec — Sat, 22 Apr 2023 08:18:40 GMT

Hi @Starlored your post has been escalated and you should hear Monday. I'm assuming (silly me) you have tried completely disconnecting the router and then reconnecting, checking all the connections along the way?

Re: Router failing/No power

Starlored — Sat, 22 Apr 2023 14:58:37 GMT

All the connections are fine, we had a few problems earlyier in the year which have been sorted. This Seems to be a new rather annoying one.

Re: Router failing/No power

Divsec — Sat, 22 Apr 2023 16:36:47 GMT

Thanks for trying, it's about all you can do till the Community team come back to work on Monday.

Re: Router failing/No power

Debbie-TalkTalk — Mon, 24 Apr 2023 06:19:24 GMT

Hi Starlored

I'm sorry to hear this.

I can send you a replacement router, would you like me to arrange this?

Re: Router failing/No power

Starlored — Mon, 24 Apr 2023 18:59:38 GMT

Yes please, I'm currently having problems getting the router to connect.

Re: Router failing/No power

Debbie-TalkTalk — Tue, 25 Apr 2023 05:58:18 GMT

Hi Starlored

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router failing/No power

Debbie-TalkTalk — Fri, 28 Apr 2023 09:08:03 GMT

Hi Starlored

Have you received the router?

Thanks

Debbie