topic Not receiving return bag in Broadband

Not receiving return bag

heq99 — Fri, 28 Apr 2023 16:48:50 GMT

I cancelled my broadband service because I moved house. I also provided my new address for corresponding. When I cancelled my service via telephone, the customer service said the return bag would be sent to my new address.

However I never received the return bag. Today I received an email telling me it is the deadline to return the router.

Could you please send me the return bag as soon as possible? I don't want to be charged because I don't return the router.

Thanks!

Re: Not receiving return bag

ferguson — Fri, 28 Apr 2023 17:55:49 GMT

If you would like the support team to look into this for you make sure that your personal details including your previous TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Add your new address in the Private notes section. Bear in mind that they won't be back online until next week.

Re: Not receiving return bag

Arne-TalkTalk — Wed, 03 May 2023 09:19:16 GMT

Hi heq99

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Not receiving return bag

heq99 — Sat, 06 May 2023 15:00:51 GMT

Thanks @Arne-TalkTalk and @ferguson. I have updated my profile. Could you please check?

Re: Not receiving return bag

ferguson — Sat, 06 May 2023 15:12:54 GMT

Thanks for that. The support team will be back online after the Bank Holiday and Arne should pick this up then.

Re: Not receiving return bag

Arne-TalkTalk — Thu, 11 May 2023 12:59:05 GMT

Thank you, I have requested the returns bag to be sent ASAP.

Re: Not receiving return bag

heq99 — Thu, 11 May 2023 21:55:37 GMT

Thank you @Arne-TalkTalk .

Just to double confirm that the return bag was sent to my corresponding address which the first line is Flat 32?

I have moved and don't have access to the service address anymore.

Re: Not receiving return bag

Arne-TalkTalk — Fri, 12 May 2023 06:08:58 GMT

Yes its been requested to the updated address on the account.