topic Re: Vpn not working after new router in Broadband

Vpn not working after new router

Carli123 — Fri, 28 Apr 2023 20:42:34 GMT

I’ve got a new router from talk talk and now my vpn won’t work

works perfectly fine when plug old router in but new one says error

can anyone help please

spent an hour on phone to talk talk with no resolve

Re: Vpn not working after new router

Gliwmaeden2 — Sat, 29 Apr 2023 08:41:51 GMT

@Carli123, your thread is in a queue for attention, but staff are never on here at weekends. Some will be back on the Bank Holiday.

Please look out for a reply then.

Re: Vpn not working after new router

Carli123 — Sat, 29 Apr 2023 09:18:02 GMT

Thanks!

Re: Vpn not working after new router

Carli123 — Sun, 30 Apr 2023 20:49:56 GMT

Just to add to this I’ve been reading on other conversations, my router is the sagecom one and it seems that a firmware update can resolve! Pls can someone help to action this asap!! Thanks so much

Re: Vpn not working after new router

Karl-TalkTalk — Mon, 01 May 2023 07:57:36 GMT

Hi Carli123

I've updated the router, give the VPN a try now.

Thanks

Karl.

Re: Vpn not working after new router

Carli123 — Mon, 01 May 2023 09:01:57 GMT

It works!!!! Thank you so much 😊

Re: Vpn not working after new router

Karl-TalkTalk — Mon, 01 May 2023 09:11:21 GMT

No Problem 🙂

I'll also send you a PM.

Karl