topic Re: Broadband speed issues in Broadband

Broadband speed issues

GeorgeDavies1 — Fri, 28 Apr 2023 21:12:12 GMT

Hi,

Long time TalkTalk customer who has recently moved, so am on a new contract at the new house.

Unfortunately, I seem to be struggling for speed at the new place, in particular upload speed which makes remote working extremely difficult (e.g. audio / video calls).

OhNo.gif

It has been better than the above mostly, though I have never seen upload speed above around 0.8Mbps (I believe minimum is supposed to me 1Mbps).

Can anyone get any advice on how I get this looked at? And/or any better utilities for tracking the speed I'm getting other than running speed test when it feels slow?

Re: Broadband speed issues

Gliwmaeden2 — Fri, 28 Apr 2023 21:34:14 GMT

What package are you on, @GeorgeDavies1 ?

For example, if you are on "Fast Broadband", you will not usually get higher than 0.8 upload.

The speed of the download is entirely dependent on the particular line, but a better average would be 11 Mbps on Fast Broadband.

Different averages for FTTC, but all dependent on the distance from the exchange and the quality of the line.

If you go to My Connection in the Service Status pages (see "help with your service" options in the forum menu) running the speed test should show you your minimum guaranteed speed and how far from it or close to it your service actually is.

Talktalk won't usually send out an engineer unless you are getting below the minimum guaranteed speed for your particular line.

Test results are displayed like this:

So the important thing to check is are you getting below the guaranteed download speed to the router.

Re: Broadband speed issues

ferguson — Fri, 28 Apr 2023 21:59:56 GMT

Just to add, are you getting those speeds with a wired, or wireless connection?

Re: Broadband speed issues

Debbie-TalkTalk — Mon, 01 May 2023 08:29:53 GMT

Hi George

Sorry for the delay.

I've optimised your connection and the upload speed now shows just over 1mb.

Please let us know how the connection/speed compares.

Thanks

Debbie

Re: Broadband speed issues

Debbie-TalkTalk — Tue, 02 May 2023 06:35:22 GMT

Hi George

How's the connection/speed been since yesterday morning?

Re: Broadband speed issues

GeorgeDavies1 — Tue, 02 May 2023 12:36:37 GMT

Hi Debbie,

I have noticed an improvement in speed yes, thank you very much. I'm still not quite getting 1Mb on a computer connected via a cable, though I appreciate that speed to the router may be different to speed to a connected device, and the speed is certainly closer to that now.

I must admit though, I'm pondering whether I have ended up on the right package. When I called to change address I was recommended 'fast broadband' as the best package for my new address. However when I ask your website for the best deal, I am offered Fiber 35 or 65, and for only £3 a month more than I am currently on. These seem to be much faster both up and down, and in fact the minimum guaranteed download speed is in excess of the total speed I am currently achieving (though I cannot see a minimum guaranteed upload speed).

Is the estimated speed for these packages on the website realistic? If so, as I only went live a few weeks ago, do I have the option to move across?

Re: Broadband speed issues

GeorgeDavies1 — Tue, 02 May 2023 12:57:09 GMT

You make a good point, I have now cabled the machine I am using for speed tests.

Re: Broadband speed issues

GeorgeDavies1 — Tue, 02 May 2023 13:00:40 GMT

Thanks for your helpful pointers. I am indeed on fast broadband (see my other reply for ponderings on whether I should be).

I have now found the TalkTalk speed checker, which is very helpful. However, it appears to only show me download speed rather than upload? Am I missing a trick? Either way it's certainly a useful utility.

Re: Broadband speed issues

GeorgeDavies1 — Tue, 02 May 2023 13:02:04 GMT

Hi Debbie,

Just realised I have added my reply to my previous post rather than replying to your reply. I'm not sure if that makes a difference to whether or not you'd see it, hence replying again here.

George

Re: Broadband speed issues

Karl-TalkTalk — Tue, 02 May 2023 13:55:01 GMT

Another useful speed test that I find useful is Sam Knows Speedtest

No speed test will be 100% accurate due to overheads, traffic load etc, so it's always good practice to run a few speed tests to get an average.

Karl.