topic Re: No WiFi flashing red light in Broadband

No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 08:21:34 GMT

No WiFi and flashing red light on box. Who can I contact?

Re: No WiFi flashing red light

Chris-TalkTalk — Wed, 03 May 2023 08:25:20 GMT

Hi Danielalexander,

We can help. can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 09:00:57 GMT

I’ve updated my profile

Re: No WiFi flashing red light

Chris-TalkTalk — Wed, 03 May 2023 09:05:22 GMT

Thanks. Is t he orange light flashing at the moment?

Chris

Re: No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 09:06:46 GMT

Yes

Re: No WiFi flashing red light

Chris-TalkTalk — Wed, 03 May 2023 09:08:38 GMT

Is your telephone service working OK, is there a dial tone?

Re: No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 09:09:55 GMT

I’ve not got a landline phone connected. Only use mobiles

Re: No WiFi flashing red light

Chris-TalkTalk — Wed, 03 May 2023 09:12:25 GMT

OK. The router is showing connected to the Internet at the moment, when was the last time that it worked?

Chris

Re: No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 09:14:42 GMT

It hasn’t, was supposed to go live yesterday but still not. Done all the usual stuff to reset it but no joy. Been on 2 live chats since 9am, both disconnected. It’s same set up as TalkTalk box at work so confused why it’s not started working here

Re: No WiFi flashing red light

Chris-TalkTalk — Wed, 03 May 2023 09:20:49 GMT

The router is showing that it connected yesterday morning and is still connected, line test passes. Could you switch the router off and leave it off for at least 30 minutes then switch back on and check to see if you then have an internet connection

Chris

Re: No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 13:16:54 GMT

Hi, switched it back on. Still red light flashing, internet is connecting on mobile but saying “no internet connection” in iPhone settings WiFi.

Re: No WiFi flashing red light

Chris-TalkTalk — Wed, 03 May 2023 13:22:28 GMT

Thanks for trying that. Do you have a telephone handset that you can connect to check the line? Your router is still showing connected at our end so you may have a crossed line?

Chris

Re: No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 13:25:20 GMT

No sorry no phone handset. I’ve not had one for about 20years.

Re: No WiFi flashing red light

Chris-TalkTalk — Wed, 03 May 2023 13:32:11 GMT

Are you able to borrow one of friend or family? It's just that it really would help us identify where the problem is

Chris

Re: No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 13:38:40 GMT

What’s are the two outcomes in the phone has a dial tone or not? In the 5-6hrs I’ve hoped this was fixed all you’ve offered is to switch it on and off and now borrow a land phone that nobody has used in about 20years. In your experience what’s do you think is wrong with the connection?

Re: No WiFi flashing red light

Chris-TalkTalk — Wed, 03 May 2023 13:43:07 GMT

As everything looks OK from our end but not from yours then I think you most likely have a crossed line. If you can get hold of a phone and have a dial tone then dialing 17070 from the handset will read back the telephone number. If you have a crossed line then it will readback a telephone number that isn't yours. If it reads back your number then you don't have a crossed line and something else is the issue

Chris

Re: No WiFi flashing red light

Danielalexander — Wed, 03 May 2023 15:58:43 GMT

Hi, I’ve tried a working land phone there’s no connection working. It’s a BT open reach connection on wall if that helps also

cheers Danny

Re: No WiFi flashing red light

Karl-TalkTalk — Thu, 04 May 2023 06:24:21 GMT

I can see this has now been logged out to Openreach for investigation by our customer service colleagues last night.

Karl.

Re: No WiFi flashing red light

Danielalexander — Thu, 04 May 2023 08:51:22 GMT

Yes, that is correct. What is the timescale to get this fixed?

Re: No WiFi flashing red light

Karl-TalkTalk — Thu, 04 May 2023 08:56:52 GMT

difficult to give a timescale until the cause is identified, but openreach should be out within 24 hours.

Karl