topic Re: Broadband down in Broadband

Broadband down

PG32c — Thu, 04 May 2023 22:13:57 GMT

Broadband has gone down completely.

The white BT Fibre box attached to the wall has a solid red light on the LOS indicator as of around 10pm tonight

I have tried to log into my talk talk account but have been given the helpful message of "We have detected suspicious login behavior and further attempts will be blocked" so I can't even check on the service status.

It's only me who has tried to log in, but now I'm stuck. I need the broadband for work so this is a big problem.

Please can you unlock my account and also get the broadband up and running again

Thanks

Re: Broadband down

Gliwmaeden2 — Thu, 04 May 2023 22:59:52 GMT

@PG32c there are no staff on here at this time of night, but they do log in before the time we usually think of as breakfast.

Hopefully they will be onto it first thing, but there is a queue for attention on the forum.

You must complete your community forum profile details for them to identify your account.

Add your landline phone number / account number to your community forum profile details.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

That should enable them to run a test on the line.

Leave "My Account" alone for 24 hours, and that will probably sort itself out

Sounds as though you are on Future Fibre. Please specify the package.

Re: Broadband down

PG32c — Thu, 04 May 2023 23:31:50 GMT

Thanks for the tips. Noted.

My package is Future Fibre (no landline)

Re: Broadband down

Debbie-TalkTalk — Fri, 05 May 2023 06:31:00 GMT

Hi PG32c

I'm sorry to hear this.

The line test is clear and the line shows in sync and connected.

Are you still experiencing this fault?

Re: Broadband down

PG32c — Fri, 05 May 2023 06:51:49 GMT

Hi Debbie

Thanks for the reply. The fault seems to have cleared overnight.

I haven't tried to log in to the account yet, but will leave it 24 hours as suggested below by Gliwmaeden2

Thanks

Re: Broadband down

Debbie-TalkTalk — Fri, 05 May 2023 07:13:35 GMT

Hi PG32c

I'm so glad to hear that this fault has been resolved.

If you are still experiencing issues with My Account then please can you create a new thread here Billing - TalkTalk Help & Support and my colleague Arne can take a look at this for you.

Thanks

Debbie