topic Re: Always problem with the Internet speed issue in Broadband

Always problem with the Internet speed issue

MarissaMetheny — Thu, 04 May 2023 06:59:48 GMT

Internet is really slow today - I am on fibre150 data only. When I run a speed test it gives me 38Mb down and 30Mb up to my device. Doesn't show a speed to my hub. When I do a line test it ALWAYS comes back with "we think you have a problem with your line" and then it says "we are working on it, please check back in a couple of day" When I check back in a couple of days the fault has been cleared - no message. A few days later it does it again. Last time I spent some time on the phone and was sent a new LAN cable, no difference. Starting to wonder why I went for fibre 150 as it seems no better.

Re: Always problem with the Internet speed issue

Debbie-TalkTalk — Thu, 04 May 2023 07:03:40 GMT

Hi MarissaMetheny

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number/account number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Always problem with the Internet speed issue

Debbie-TalkTalk — Fri, 05 May 2023 07:24:09 GMT

Hi MarissaMetheny

Do you still need help with this?