topic Re: Unable to connect to VPN in Broadband

Unable to connect to VPN

Ecotech — Fri, 05 May 2023 10:52:55 GMT

I'm unable to connect to a business VPN. I'm getting an error message saying: "A connection to the remote computer could not be established, so the port used for this connection was closed".

The IT department has narrowed the problem to the router, as this has previously happened with other users who are also Talk Talk customers.

Re: Unable to connect to VPN

Debbie-TalkTalk — Fri, 05 May 2023 10:58:49 GMT

Hi Ecotech

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Unable to connect to VPN

Debbie-TalkTalk — Fri, 05 May 2023 11:17:27 GMT

Hi Ecotech

Thank you for updating your Community Profile.

I will need to make a change to your router firmware, will it be ok if I do this now?

We advise to leave the router switched on without being rebooted whilst we update the firmware.

Thanks

Debbie

Re: Unable to connect to VPN

Ecotech — Fri, 05 May 2023 11:21:25 GMT

Yes, that's no problem.

Thank you

Re: Unable to connect to VPN

Debbie-TalkTalk — Fri, 05 May 2023 11:27:04 GMT

Hi Ecotech

Thank you. I've updated the router firmware, please can you retest?

Debbie

Re: Unable to connect to VPN

Ecotech — Fri, 05 May 2023 11:30:33 GMT

Perfect, I'm now connected.

Thank you for your help Debbie!

Re: Unable to connect to VPN

Debbie-TalkTalk — Fri, 05 May 2023 11:39:07 GMT

Hi Ecotech

I'm so glad to hear this, thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie