topic Re: Fibre Connection Box in Broadband

Fibre Connection Box

Tuna5 — Sun, 07 May 2023 14:10:46 GMT

I cannot connect to the Internet as my Wifi-Hub router is constantly flashing Amber and then Amber/White, on the black fibre connection box all lights are solid green except for the Ethernet light which is off for the most part until briefly turning green. Losing my mind.

Re: Fibre Connection Box

KeithFrench — Sun, 07 May 2023 14:40:01 GMT

What happens if you connect a wired device such as a laptop or PC to the ONT in place of the Wi-Fi Hub, do you have internet access then?

Re: Fibre Connection Box

Gliwmaeden2 — Sun, 07 May 2023 15:48:52 GMT

Add your account number / Talktalk landline number to your community forum profile details for TT staff to identify your account, @Tuna5.

They may respond to this on Monday.

You need to go via your avatar/name; settings; Personal Information. SAVE.

Re: Fibre Connection Box

Debbie-TalkTalk — Mon, 08 May 2023 10:12:57 GMT

Hi Tuna5

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Fibre Connection Box

Debbie-TalkTalk — Tue, 09 May 2023 07:33:41 GMT

Hi Tuna5

Do you still need help with this?