topic Re: Can't connect to work VPN in Broadband

Can't connect to work VPN

crosa — Sat, 29 Apr 2023 17:36:01 GMT

Hi,

I'm currently unable to connect to my work vpn. If I disconnect my laptop from my home wifi and use my mobile hotspot, it connects without any issues. Can anyone help please? Please see details below:

- TalkTalk Wi-Fi Hub 2
- version SG4K100136

Thanks

Re: Can't connect to work VPN

Skynet_TX — Sat, 29 Apr 2023 17:43:03 GMT

Hi @crosa,

That firmware version is known to have VPN connectivity issues in certain circumstances. The support team here won't be around now until Monday (or more likely Tuesday), when they return they may be able to arrange for your router to be updated to a different firmware version that is more reliable with VPN connectivity.

Re: Can't connect to work VPN

Debbie-TalkTalk — Mon, 01 May 2023 07:54:32 GMT

Hi crosa

Apologies for this. I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Can't connect to work VPN

Debbie-TalkTalk — Tue, 02 May 2023 06:46:45 GMT

Hi @crosa

Is your VPN connection working ok now?

Re: Can't connect to work VPN

crosa — Mon, 08 May 2023 08:37:17 GMT

Hi. Thank you all for the replies and comments. The vpn is working fine now.

Re: Can't connect to work VPN

Debbie-TalkTalk — Mon, 08 May 2023 09:00:44 GMT

Hi crosa

That's great news, thanks for letting us know 🙂

Debbie