topic Speed and connection in Broadband

Speed and connection

shipboard — Tue, 09 May 2023 07:09:37 GMT

I am once again experiencing problems with my speed and internet connection. I run a speed and connection test through my account and both come back negative. It states I have a line problem and they are working on it and my speed is below my guaranteed minimum (24Mbps). My connection keeps dropping on a daily basis and the speed is very erratic. A couple of months ago I experienced the same problems and you sent me a new router which seemed to resolve the problem in thhe short term however we are back with the same problems again. Can you enlighten me what the problem is which they are purportetly working on? and what the parameters are for claiming compensation for speeds less than my guaranteed minimum.

Thank you.

shipboard.

Re: Speed and connection

Debbie-TalkTalk — Tue, 09 May 2023 07:28:50 GMT

Hi shipboard

The line test is clear and your line is in sync at just over 32mb.

Have you tried powering down the router for a full 30 minutes?

Re: Speed and connection

Gliwmaeden2 — Tue, 09 May 2023 08:24:31 GMT

@Debbie-TalkTalk, this appears to be a duplicate thread that also has staff attention:

https://community.talktalk.co.uk/t5/Broadband/Computer-speed-below-guaranteed-Minimum/td-p/2970416

Re: Speed and connection

Debbie-TalkTalk — Tue, 09 May 2023 08:26:56 GMT

Ahh thanks Gliwmaeden2, I missed that.

Closing as duplicate thread.