topic Re: PPTP-VPN CONNECTION in Broadband

PPTP-VPN CONNECTION

Cassie90 — Tue, 09 May 2023 16:43:21 GMT

Good afternoon, my IT has confirm we have a PPTP VPN server at work and I'm unable to connect to work from home. I have called numerous times and no one has actually provided a solution that works and have been hang up the call a few times.

So from reading this forum I either need an update of my firmware like this person had

https://community.talktalk.co.uk/t5/Fibre/VPN-stopped-working/td-p/2889120

Or like this other person I would need a new router as i have the exact same problem

https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Outbound-stopped-working/td-p/2838346

Router is - Sagemcom FAST5364 3.00

Please advise as this is getting urgent and fustrating knowing is a well knowed error with your routers and no one within the company seems to be able to help

Re: PPTP-VPN CONNECTION

Gliwmaeden2 — Tue, 09 May 2023 17:02:48 GMT

@Cassie90, you mentioned a little earlier that you already have a new router:

https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Not-working/td-p/2891059#M854554

You are unlikely to need another one immediately, so checking the firmware will be the priority.

Leave the router switched on at all times unless staff tell you otherwise. They'll check when they reach your thread and sometimes start work very early in the morning.

Your thread is in the queue for attention.

Re: PPTP-VPN CONNECTION

Debbie-TalkTalk — Wed, 10 May 2023 05:53:36 GMT

Hi Cassie90

I have made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: PPTP-VPN CONNECTION

Anonymous — Thu, 11 May 2023 07:19:38 GMT

Morning,

How are you getting on?

Thanks