topic Re: My Router keeps resetting due to Kernel Panic in Broadband

My Router keeps resetting due to Kernel Panic

proxide78jbp — Wed, 10 May 2023 15:11:52 GMT

Hi,

I have one of your EchoLife DG8041W Home Gateway routers.

It's been rebooting frequently, on the logs the error is "System reset due to kernel panic"

It's running Software Version v1.05t and reading this forum it looks like v1.06t resolves it?

Can you please arrange to upgrade my firmware remotely.

It's been like this since we had it back in 2020. I switched back to the old router for a while but it was starting to struggle so I've put this one back in and it still gets the same issue as 3 years ago.

Re: My Router keeps resetting due to Kernel Panic

Debbie-TalkTalk — Thu, 11 May 2023 06:03:05 GMT

Hi proxide78jbp

I'm sorry to hear this.

Just to confirm, have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

Debbie

Re: My Router keeps resetting due to Kernel Panic

proxide78jbp — Thu, 11 May 2023 15:55:11 GMT

Hi Debbie, I've just checked my profile and I'd put it on wrong. I've changed it now and it's correct.

Thanks!

Re: My Router keeps resetting due to Kernel Panic

Debbie-TalkTalk — Fri, 12 May 2023 05:40:59 GMT

Hi proxide78jbp

Thanks for updating your profile 🙂

I've made a change to your router firmware, please can you monitor the connection over the next couple of days and let us know how the connection compares?

Thanks

Debbie

Re: My Router keeps resetting due to Kernel Panic

Debbie-TalkTalk — Mon, 15 May 2023 09:35:45 GMT

Hi proxide78jbp

How's the connection been over the weekend?

Re: My Router keeps resetting due to Kernel Panic

proxide78jbp — Mon, 15 May 2023 15:52:07 GMT

Hi Debbie,

It seems to be a bit better, but I have had to reset the router once. It was a little bit strange though as the internet only stopped working on some of the devices in the house but carried on working for others.

Thanks for your help with this!,

Jonathan

Re: My Router keeps resetting due to Kernel Panic

Debbie-TalkTalk — Tue, 16 May 2023 05:31:03 GMT

Hi Jonathan

Thanks for your reply.

If you do experience any further issues then please let me know and I can send a Sagemcom WIFI hub for testing.

Thanks again.

Debbie