topic Re: Access to Port 445 blocked in Broadband

Access to Port 445 blocked

ettasimone — Mon, 24 Apr 2023 13:35:51 GMT

I'm working from home and my work IT have said that I need access to Port 445 in order to access the work drives and that this has been blocked by my internet service provider. Can someone help

Re: Access to Port 445 blocked

KeithFrench — Mon, 24 Apr 2023 14:30:38 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. Are you connecting to your work via a VPN, if so which client are you using?

Re: Access to Port 445 blocked

Debbie-TalkTalk — Tue, 25 Apr 2023 05:39:08 GMT

Hi ettasimone

Are you using a VPN connection?

Please can you update your Community Profile to include your name and TalkTalk landline number.

Thanks

Debbie

Re: Access to Port 445 blocked

ettasimone — Wed, 26 Apr 2023 07:00:43 GMT

Hi, yes I'm using a VPN connection and I have updated my profile, but I don't use my landline.

Re: Access to Port 445 blocked

ettasimone — Wed, 26 Apr 2023 07:05:22 GMT

Hi, it is a TalkTalk Wi-Fi Hub router, is there any further information you need?

I am connected to work using a VPN, I don't know what you mean by what client am I using.

Thanks

Re: Access to Port 445 blocked

Debbie-TalkTalk — Wed, 26 Apr 2023 07:19:17 GMT

Hi ettasimone

Thank you. I need to make a change to your router firmware, will it be ok if I do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: Access to Port 445 blocked

Debbie-TalkTalk — Thu, 27 Apr 2023 10:12:10 GMT

Hi ettasimone

I need to make a change to your router firmware, will it be ok if I do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: Access to Port 445 blocked

ettasimone — Thu, 27 Apr 2023 17:00:24 GMT

Hello, sorry I have been in the office the past 2 days, but I am working from home tomorrow, could we do it then?

Thanks Loretta

Re: Access to Port 445 blocked

Debbie-TalkTalk — Fri, 28 Apr 2023 06:05:17 GMT

Hi Loretta

I've made a change to your router firmware, please can you retest?

Thanks

Re: Access to Port 445 blocked

ettasimone — Wed, 03 May 2023 08:52:58 GMT

Hi, sorry for the delay, IT have tested and they say I still don't have access to Port 445 at home. Please would you have another look? Thank you.

Re: Access to Port 445 blocked

Debbie-TalkTalk — Wed, 03 May 2023 09:01:02 GMT

Hi Loretta

Please can you try powering down the router for a full 30 minutes and then testing again?

Re: Access to Port 445 blocked

ettasimone — Wed, 03 May 2023 09:31:23 GMT

Ok, I will do this on my lunch break.

Re: Access to Port 445 blocked

Debbie-TalkTalk — Wed, 03 May 2023 09:35:05 GMT

Hi Loretta

Thank you, please let us know how you get on.

Debbie

Re: Access to Port 445 blocked

KeithFrench — Wed, 03 May 2023 09:55:25 GMT

Hi @ettasimone

Just to confirm, we have been working on the assumption that you are trying to access resources at work via TCP port 445 and not something on a PC at home from work. Is this correct? The direction of the connection to port 445 is crucial to understand your problem & rectify it.

Re: Access to Port 445 blocked

Debbie-TalkTalk — Thu, 04 May 2023 10:06:13 GMT

Hi Loretta

How are you getting on?

Re: Access to Port 445 blocked

ettasimone — Fri, 05 May 2023 09:01:13 GMT

Hi, I powered down my router this morning for 30 minutes, IT still say I don't have access to Port 445. This is what they have said:

Unfortunately the port still hasn't been opened for you. At this point I'd provide this screen shot and explain the work that they've carried out hasn't worked. Additionally, if you ask them to provide proof to us that they have opened it, this should give us a good idea as to whether they have tried to open the port.

Thanks

Loretta

Re: Access to Port 445 blocked

ettasimone — Fri, 05 May 2023 09:01:56 GMT

Hi, I am working on a company laptop at home.

Re: Access to Port 445 blocked

Debbie-TalkTalk — Fri, 05 May 2023 09:05:15 GMT

We don't block ports. Are you using a VPN client on the laptop?

Re: Access to Port 445 blocked

KeithFrench — Fri, 05 May 2023 09:26:15 GMT

Hi @Debbie-TalkTalk I did ask exactly this back in post #14, but I have had no response from @ettasimone on this.

Re: Access to Port 445 blocked

Debbie-TalkTalk — Fri, 05 May 2023 09:28:27 GMT

Hi @ettasimone

Please can you confirm which VPN client you are using?