topic Re: Unable to work from home as VPN will not connect in Broadband

Unable to work from home as VPN will not connect

wnorton1 — Fri, 12 May 2023 16:26:48 GMT

Recently changed jobs and have a work laptop but cannot connect to the work VPN. Have spoken to TalkTalk customer services twice today and they cannot help. Have reset the router twice and still nothing. My work IT Department said TalkTalk are blocking it and there is nothing they can do from their end. TalkTalk said they wouldn't do this so I am just going round in circles and getting very frustrated as this didn't happen with my previous employer

Re: Unable to work from home as VPN will not connect

Gliwmaeden2 — Fri, 12 May 2023 16:53:48 GMT

Staff will not be back on here before Monday @wnorton1.

Your contact point over the weekend is on the phone / Chat helplines:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Ensure your community forum profile details are complete, in case you still have issues next week. Staff will need to identify your account.

Don't post any personal information on the public forum pages but go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Unable to work from home as VPN will not connect

wnorton1 — Fri, 12 May 2023 18:49:16 GMT

Thanks very much for replying to me

Re: Unable to work from home as VPN will not connect

KeithFrench — Sat, 13 May 2023 15:35:30 GMT

Which make/model of TalkTalk router are you using & what version of firmware is it running?

What VPN client is installed on your PC to allow you to connect to your work's network?

Re: Unable to work from home as VPN will not connect

Karl-TalkTalk — Mon, 15 May 2023 06:24:30 GMT

Hi @wnorton1

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.