topic Re: Router problem in Broadband

Router problem

vlkuokyung — Wed, 10 May 2023 20:01:52 GMT

Hi,

My router seems to have some problem with the power supply. I have to keep pressing the power button to keep it on. Once I release it, the router is off. Could anyone help?

Thank you.

Re: Router problem

Gliwmaeden2 — Wed, 10 May 2023 22:38:30 GMT

Add your Talktalk landline number / account number to your community forum profile details for TT staff to identify your account, @vlkuokyung.

Go via your avatar/name; settings;Personal Information. SAVE CHANGES.

Staff will reply during the day. Your post is in the queue for attention.

Re: Router problem

Debbie-TalkTalk — Thu, 11 May 2023 06:13:42 GMT

Hi vlkuokyung

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Router problem

vlkuokyung — Thu, 11 May 2023 19:21:46 GMT

Added. Thank you.

Re: Router problem

Debbie-TalkTalk — Fri, 12 May 2023 05:50:04 GMT

Hi vlkuokyung

Thank you 🙂

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Router problem

Debbie-TalkTalk — Mon, 15 May 2023 09:39:01 GMT

Hi vlkuokyung

Have you received the router?

Re: Router problem

vlkuokyung — Mon, 15 May 2023 21:30:22 GMT

Hi Debbie,

Yes, we received the router today. Thank you so much for your help!

Re: Router problem

Debbie-TalkTalk — Tue, 16 May 2023 05:37:04 GMT

Hi vlkuokyung

That's great, thanks for letting us know 🙂

Debbie