topic Faulty router in Broadband

Faulty router

Ljh230986 — Mon, 15 May 2023 10:11:27 GMT

My router is not working. I have gone through all of the online checks and have been following the requests of a chat bot for over 2 hours. I just need a new router sending out to me please!

Re: Faulty router

Debbie-TalkTalk — Mon, 15 May 2023 10:13:50 GMT

Hi Ljh230986

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router and a returns bag for your current one.

Thanks

Debbie

Re: Faulty router

Ljh230986 — Mon, 15 May 2023 12:34:50 GMT

Thanks Debbie. My profile should be updated now. The chat bot said that I would be sent a new one but then said we had been disconnected so I'm not sure if that has gone though

Re: Faulty router

Karl-TalkTalk — Mon, 15 May 2023 12:44:18 GMT

i'm showing our colleagues have placed a router order at 11:25 today and this is just waiting to be picked up by the fulfilment team.

Karl.