topic Faulty Router in Broadband

Faulty Router

ironbmc — Mon, 15 May 2023 16:25:34 GMT

Hi, since yesterday my router is not working. There is no light, however I have checked electrical socket and it works fine with my other devices. I guess there is a problem with a power supply (either cable or router). I need replacement asap as I work from home and I need to use my mobile internet at the moment.

Re: Faulty Router

Divsec — Mon, 15 May 2023 18:26:25 GMT

Hi @ironbmc your post has been escalated and you should hear tomorrow.

Re: Faulty Router

Debbie-TalkTalk — Tue, 16 May 2023 07:04:54 GMT

Hi ironbmc

I'm sorry to hear this.

I've ordered you a replacement router and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

Re: Faulty Router

Debbie-TalkTalk — Fri, 19 May 2023 10:15:12 GMT

Hi ironbmc

Have you received the replacement router?