topic Inquire regarding requested order in Broadband

Inquire regarding requested order

abowsd — Tue, 06 Jun 2023 20:59:56 GMT

Hi there,
I requested broadband for my Home: XXXXX REMOVED FOR SECURITY REASONS under my email XXXXX REMOVED FOR SECURITY REASONS.

I tried to login into my account, it says that I have no account. As well as I do not receive an email confirming my order.

Could you please let me know when it is possible to get broadband, I really need it as soon as possible.

Your help is highly appreciated

Thank you.
Mohammed.

Re: Inquire regarding requested order

Gliwmaeden2 — Tue, 06 Jun 2023 21:03:41 GMT

@abowsd, for some reason, your message didn't escalate into the queue for attention from staff.

I have removed your personal information from public display.

It sounds like your order hasn't been correctly processed. I would phone in or use Chat, during the day. Full details of opening hours for support are supplied on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Inquire regarding requested order

Arne-TalkTalk — Wed, 07 Jun 2023 10:44:51 GMT

Hi abowsd

I can only find 1 order which was cancelled on the 30th May.

I can only advise to place a new order.

Regards