topic Re: vpn not connecting in Broadband

vpn not connecting

GraceNixon — Tue, 16 May 2023 15:50:47 GMT

I have no VPN connection on my new router with you, I used to on my old router and IT at my company have done everything possible but they can't understand why it won't work. I went to a family members house who has the same router for me and I could get VPN connection

Re: vpn not connecting

KeithFrench — Tue, 16 May 2023 20:52:17 GMT

Which make/model of TalkTalk router do you have (I am guessing a Sagemcom 5364 or 5464) & what firmware version is it running?

Re: vpn not connecting

Debbie-TalkTalk — Wed, 17 May 2023 05:05:20 GMT

Hi GraceNixon

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: vpn not connecting

GraceNixon — Wed, 17 May 2023 16:48:22 GMT

Hi Debbie, added this in but here it is also for ease *removed for security*

Re: vpn not connecting

Karl-TalkTalk — Thu, 18 May 2023 05:10:00 GMT

I've updated the router firmware, try the VPN now and see if it works.

Regards,

Karl.

Re: vpn not connecting

GraceNixon — Thu, 18 May 2023 11:38:30 GMT

Hi Karl,

Thanks for this - just spoken to my IT manager at work and he's asked will this allow PPTP passthrough?

Many thanks, Grace

Re: vpn not connecting

Karl-TalkTalk — Thu, 18 May 2023 11:54:56 GMT

the new firmware will allow PPTP Protocol to work.

Karl

Re: vpn not connecting

Debbie-TalkTalk — Fri, 19 May 2023 07:20:14 GMT

Hi GraceNixon

Is your VPN connection working ok now?