topic Re: Router not working properly in Broadband

Router not working properly

Nora151 — Thu, 18 May 2023 17:55:48 GMT

An engineer came out to fix a fault with the line and when he had finished he said the Router i had was ancient and i should get it changed but when I spoke to an agent they said they would have to do some checks before they can change the router? Surely the engineer report said it needed changing? Anyway wifi is still cutting out internittently.

My router is: Huawei-HG633 if that helps?

Re: Router not working properly

ferguson — Thu, 18 May 2023 18:16:25 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Router not working properly

Debbie-TalkTalk — Fri, 19 May 2023 06:20:03 GMT

Hi Nora151

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router.

Thanks

Debbie

Re: Router not working properly

Nora151 — Fri, 19 May 2023 09:50:27 GMT

Thanks Debbie I have updated my profile and added the number.

Re: Router not working properly

Debbie-TalkTalk — Fri, 19 May 2023 09:56:58 GMT

Hi Nora

Thank you 🙂

I have ordered the router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Router not working properly

Anonymous — Tue, 23 May 2023 05:58:33 GMT

Morning,

How are you getting on?

Thanks

Re: Router not working properly

Nora151 — Tue, 23 May 2023 10:40:44 GMT

My son in law installed it yesterday for me and the signal has been much better. None of my devices have disconnected and have no signal low messages. Fingers crossed it will stay like that . Thanks for sending the router so quickly. Nora

Re: Router not working properly

Karl-TalkTalk — Tue, 23 May 2023 10:42:31 GMT

Hi Nora,

Glad to hear the new router is a bit better. If you need anything further from our Team, just ask.

Regards,

Karl.