topic VPN not connecting -contacting back office based on customer service recommendation in Broadband

VPN not connecting -contacting back office based on customer service recommendation

Elisartep — Mon, 22 May 2023 12:58:28 GMT

Hello,

my network is not able to connect to VPN, I have tried different internet connections and providers where everything works without problem. I have contacted customer service of TalkTalk, which has told me to post this into the community so it can reach their back-office who can possibly solve this for me as they were not able to. They said it may be some ports which need to be set up and only back-office can do that as they have a full access on the network. I was told to write here that the customer service already turned off the security which blocks port however the issue of connecting to VPN still persists.

Could please someone help and fix this?

Thank you.

Re: VPN not connecting -contacting back office based on customer service recommendation

Debbie-TalkTalk — Mon, 22 May 2023 13:00:05 GMT

Hi Elisartep

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN not connecting -contacting back office based on customer service recommendation

Elisartep — Mon, 22 May 2023 13:04:48 GMT

Hi Debbie,

It is added there and thank you.

Re: VPN not connecting -contacting back office based on customer service recommendation

Debbie-TalkTalk — Mon, 22 May 2023 13:11:02 GMT

Hi Elisartep

Thank you 🙂

I've made a change to your router firmware, please can you retest?

Debbie

Re: VPN not connecting -contacting back office based on customer service recommendation

Elisartep — Mon, 22 May 2023 13:12:46 GMT

Hi Debbie,

It works now, thank you for the help.

Re: VPN not connecting -contacting back office based on customer service recommendation

Debbie-TalkTalk — Mon, 22 May 2023 13:16:35 GMT

Hi Elisartep

That's great news, thanks for letting me know 🙂

Debbie