topic Re: Connections problems in Broadband

Connections problems

SydneyB — Tue, 23 May 2023 11:28:38 GMT

I am continually losing connection to my wi-fi hub. It is a Sagemcom Fast 5364 with Fibre 65. I have asked about this problem before about a month ago.

I was advised to reset the router, which I did and it worked for about 5 days, the problem then returned and after several resets the problem is happening more regularly. It happens on several devices.

Is the router at fault? All help and advise appreciated.

Re: Connections problems

Anonymous — Tue, 23 May 2023 11:35:02 GMT

Hello,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Connections problems

SydneyB — Tue, 23 May 2023 11:46:57 GMT

Yes, please organise a new router. Thank you.

Alwyn Barry

Re: Connections problems

Debbie-TalkTalk — Tue, 23 May 2023 12:01:40 GMT

Hi Barry

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Connections problems

Debbie-TalkTalk — Fri, 26 May 2023 06:04:21 GMT

Hi Barry

Have you received the router?