topic Re: router completely dead in Broadband

router completely dead

tricia22? — Sun, 21 May 2023 11:54:46 GMT

hi a fault has been reported could someone chase up the new router , the fault ref is REP-12913818

the router is completely dead , no lights at all , mains socket is ok , did speak to support and they said one would be sent out , but not heard anything

Re: router completely dead

Gliwmaeden2 — Sun, 21 May 2023 12:18:27 GMT

You need to complete your community forum profile details for TT staff to identify your account, @tricia22?.

Go via your avatar/name; settings; add your Talktalk landline number / account number in Personal Information. SAVE CHANGES.

Staff reply on here Monday to Friday.

Re: router completely dead

ferguson — Sun, 21 May 2023 12:51:03 GMT

When did you speak to them @tricia22?? Bear in mind they generally advise a couple of days and this can be longer if a weekend intervenes.

Re: router completely dead

Debbie-TalkTalk — Mon, 22 May 2023 07:26:15 GMT

Hi tricia22?

I'm sorry to hear this. I've checked and you should receive the router within the next 24-48hrs.

Please let us know how you get on.

Thanks

Debbie

Re: router completely dead

tricia22? — Mon, 22 May 2023 08:45:56 GMT

Thanks for the update 👍

Re: router completely dead

Debbie-TalkTalk — Mon, 22 May 2023 08:50:53 GMT

Hi tricia22?

No problem 🙂

I will check in again with you in 48hrs to see if the router has arrived.

Thanks

Re: router completely dead

Debbie-TalkTalk — Wed, 24 May 2023 08:54:11 GMT

Hi tricia22?

Have you received the router?

Re: router completely dead

tricia22? — Thu, 25 May 2023 15:28:54 GMT

Hi Debbie , router received all ok broadband now working , I sent the old one back to talk talk returns

Thankyou for your help

Regards

Re: router completely dead

Debbie-TalkTalk — Fri, 26 May 2023 04:55:57 GMT

Hi tricia22?

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie