topic Re: returning faulty equipment in Broadband

returning faulty equipment

alexpolymers — Mon, 22 May 2023 20:17:42 GMT

I just have received my replacement router as the old one developed a fault. I was told by your customer services that I should return the faulty unit however no returns label / bag has been provided. I was also told that if i don't return the faulty unit I will be charged! Please can you arrange for bag/returns label to be sent to me ASAP. Thanks Alex

Re: returning faulty equipment

ferguson — Mon, 22 May 2023 20:47:54 GMT

Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and they will arrange this for you.

Re: returning faulty equipment

Debbie-TalkTalk — Tue, 23 May 2023 05:49:59 GMT

Hi Alex

Apologies for this. Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a returns bag.

Thanks

Debbie

Re: returning faulty equipment

Debbie-TalkTalk — Fri, 26 May 2023 06:21:23 GMT

Hi Alex

Do you still need help with this?