topic Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset. in Broadband

TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

mgw70 — Sat, 27 May 2023 19:54:22 GMT

Last week, after a week of unreliable internet, I decided to look at the router logs.

Its a Talk Talk DG8041W and until 2 weeks ago has been fine.
I see multiple instances where this error caused the router to reset.
AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic

After a long discussion with customer services, I disconnected my phone line, removed my faceplate and directly wired the router into the master socket.

Apparently, my original fault ticket was closed - pending my tests to see if that worked.

Well, one week later and the logs are still full of the same kernel panic resets.

So removing all other elements in the house has not removed the fault.

Im inclined to think this is a faulty router. Can someone at TalkTalk help, without me having to go through another long winded phone call?

Has anyone else found the reason for these errors? I've searched the forums and although there are one or two similar reports from a while ago, there doesnt seem to be any conclusions or solutions.

Thanks

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

Divsec — Mon, 29 May 2023 07:11:24 GMT

Hi @mgw70 your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here please don't post personal information here.

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Mon, 29 May 2023 08:20:00 GMT

Hi mgw70

Apologies for this.

I will need to make a change to your router firmware. Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

mgw70 — Mon, 29 May 2023 08:22:16 GMT

Thanks

Added details to my profile

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Mon, 29 May 2023 08:39:38 GMT

Hi mgw70

Thank you 🙂

I've made a change to your router firmware, please let us know how the connection compares over the next couple of days.

Debbie

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

mgw70 — Mon, 29 May 2023 16:23:46 GMT

OK Thanks

Will watch it for a while and see if it works

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Tue, 30 May 2023 05:28:06 GMT

Hi mgw70

Thank you. I will check in again with you next week.

Debbie

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Mon, 05 Jun 2023 05:31:05 GMT

Hi mgw70

How's the connection been since your last post?

Thanks

Debbie

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

markgw — Wed, 07 Jun 2023 07:26:08 GMT

Hi,

Checking it now, there have been no critical errors since the firmware update.

Seems to be fixed.

Thanks

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

markgw — Wed, 07 Jun 2023 07:26:42 GMT

Hi,

Checking it now, there have been no critical errors since the firmware update.

Seems to be fixed. Thanks

Re: TalkTalk Router DG8041W multiple daily resets AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Wed, 07 Jun 2023 07:30:03 GMT

Hi markgw

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie