topic Re: version SG4K100136 VPN not working in Broadband

version SG4K100136 VPN not working

XTMercenary — Tue, 23 May 2023 07:55:14 GMT

Hi,

This appears to be a known issue, can I get my firmware updated/downgraded to get this resolved?

Thanks

Re: version SG4K100136 VPN not working

Debbie-TalkTalk — Tue, 23 May 2023 08:03:54 GMT

Hi XTMercenary

I've made a change to your router firmware, please can you retest?

Re: version SG4K100136 VPN not working

XTMercenary — Tue, 23 May 2023 08:04:18 GMT

Working now,

Thanks a Million!!

Re: version SG4K100136 VPN not working

Debbie-TalkTalk — Tue, 23 May 2023 08:06:01 GMT

Hi XTMercenary

That's great, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again

Debbie 🙂

Re: version SG4K100136 VPN not working

XTMercenary — Mon, 29 May 2023 09:39:58 GMT

Hi again,

bit of a weird one but since this firmware upgrade I cannot connect to battle.net. I initially thought it was a server issue, but I can connect fine when connected to my work VPN. Everything looks good firewall side and I've tried using Google DNS instead which hasn't made any difference. The only thing I can pinpoint that would have any impact is this firmware update, otherwise I've changed no settings.

Re: version SG4K100136 VPN not working

Debbie-TalkTalk — Mon, 29 May 2023 09:42:31 GMT

Hi XTMercenary

I'm sorry to hear this.

Just to confirm, what level is the firewall set to?

Re: version SG4K100136 VPN not working

XTMercenary — Mon, 29 May 2023 09:50:37 GMT

was custom, just set to medium and all good. Will have to figure out a manual rule for it later, weird I don't remember having to set something for Blizzard previously.

Thanks for the prompt I was tinkering with the Windows firewall rather than on the router itself.

Re: version SG4K100136 VPN not working

Debbie-TalkTalk — Mon, 29 May 2023 09:53:26 GMT

Hi XTMercenary

Thanks for your reply.

We do have new firmware coming in the next month which should resolve this issue, so you wont need to change the firewall level.

Debbie 🙂