topic Re: Broadband fibre 65 throttled to 2.9mb/s in Broadband

Broadband fibre 65 throttled to 2.9mb/s

Sparky0904 — Sat, 27 May 2023 10:57:26 GMT

Hi,

My broadband seems to be fixed at 2.9mb/s instead of the usual 7.7mb/s I usual see on the router download speed.

I have run the talk talk tests and it reports no issues.

Any ideas what is happening here?

Thanks,

Mark

Re: Broadband fibre 65 throttled to 2.9mb/s

Karl-TalkTalk — Mon, 29 May 2023 07:50:02 GMT

I've made a change here, can you retest.

Karl.

Re: Broadband fibre 65 throttled to 2.9mb/s

Sparky0904 — Mon, 29 May 2023 21:00:46 GMT

Thx,

Is same unfortunately, tried earlier today and just.

Mark

Re: Broadband fibre 65 throttled to 2.9mb/s

Debbie-TalkTalk — Tue, 30 May 2023 05:53:45 GMT

Hi Mark

Can I just check, have you tried powering down the router for a 30 minutes?

Re: Broadband fibre 65 throttled to 2.9mb/s

Sparky0904 — Tue, 30 May 2023 07:51:36 GMT

Thanks both,

Tried again speeds still same, and yes tried switching router off for extended periods of time.

I have an engineer due today at 3, let's see what he finds.

Mark

Re: Broadband fibre 65 throttled to 2.9mb/s

Debbie-TalkTalk — Tue, 30 May 2023 07:52:53 GMT

Hi Mark

Thanks for your reply. Please let us know how you get on following this visit.

Debbie

Re: Broadband fibre 65 throttled to 2.9mb/s

Debbie-TalkTalk — Mon, 05 Jun 2023 11:30:23 GMT

Hi Mark

How are you getting on following the engineer visit?

Re: Broadband fibre 65 throttled to 2.9mb/s

Sparky0904 — Mon, 05 Jun 2023 14:38:55 GMT

Hi Debbie,

Thanks for checking in.

A change of router has resolved issue, however I was a bit suspicious when he told me to not change the SSID as this would decrease the speed!!

I have anyway and all is good.

Thanks again,

Mark

Re: Broadband fibre 65 throttled to 2.9mb/s

Karl-TalkTalk — Mon, 05 Jun 2023 15:01:31 GMT

Glad to hear all is working now.

Regards,

Karl.