topic No broadband or phone connection in Broadband

No broadband or phone connection

biscuitman1978 — Wed, 31 May 2023 07:52:41 GMT

My phone and broadband connection has dropped out. The phone display reads 'Check Phone Line' and the broadband won't connect.

I suspect, though I don't know for sure, that the external wires which run into the house have been damaged during some recent building work.

Is this one for Openreach? I appreciate that I'll need to foot the bill if the damage was caused by my builders.

I should add that the building work is not yet complete, but the builders say they won't be doing any further work that might cause any damage, so they are content for Openreach to visit whenever it's convenient for them.

Kind regards

Richard

Re: No broadband or phone connection

Karl-TalkTalk — Wed, 31 May 2023 08:05:46 GMT

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.

Thanks

Karl.

Re: No broadband or phone connection

biscuitman1978 — Wed, 31 May 2023 08:16:28 GMT

Excellent. Many thanks, Karl.

Richard

Re: No broadband or phone connection

Karl-TalkTalk — Wed, 31 May 2023 08:17:22 GMT

You're Welcome 🙂

Regards

Karl

Re: No broadband or phone connection

biscuitman1978 — Sat, 03 Jun 2023 11:08:21 GMT

The problem has been resolved. Many thanks indeed for your help.

Richard

Re: No broadband or phone connection

Debbie-TalkTalk — Mon, 05 Jun 2023 05:39:39 GMT

Hi Richard

That's great news, thanks for letting us know 🙂

Debbie