topic Re: VPN not working on Talk Talk in Broadband

VPN not working on Talk Talk

Anonymous — Fri, 02 Jun 2023 10:02:45 GMT

VPN works at office but doesn't work at home. I have hard wired ethernet, open reach checked line all okay. Other posts have suggested upgrading the firmware. Can an IT agent help?

Re: VPN not working on Talk Talk

Karl-TalkTalk — Fri, 02 Jun 2023 10:09:09 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

Re: VPN not working on Talk Talk

Anonymous — Fri, 02 Jun 2023 11:57:48 GMT

Done 👍

Re: VPN not working on Talk Talk

Karl-TalkTalk — Fri, 02 Jun 2023 12:36:13 GMT

I've updated the firmware, see if this helps.

Karl.

Re: VPN not working on Talk Talk

Anonymous — Fri, 02 Jun 2023 12:38:06 GMT

It works thank you!

Re: VPN not working on Talk Talk

Karl-TalkTalk — Fri, 02 Jun 2023 12:41:44 GMT

You're Welcome 🙂

Regards

Karl