topic Re: Modem problem in Broadband

Modem problem

grucha941 — Sat, 10 Jun 2023 14:01:57 GMT

Ive had this problem for a week now. First of all my speed went down by half. Second my modem is loosing dls and internet connection every 15mins or so for 5mins ish. Everyday except yesterday for some reason it was working well.

Has anyone had this issue before and managed to fix it?

Re: Modem problem

ferguson — Sat, 10 Jun 2023 14:43:54 GMT

You have posted in the Broadband section, could you please just clarify which service you have exactly and what equipment you are referring to e.g. separate modem, or combined modem/router?

Re: Modem problem

grucha941 — Sat, 10 Jun 2023 16:10:12 GMT

It's a modem/router set up for internet. No landline.

Re: Modem problem

ferguson — Sat, 10 Jun 2023 16:17:51 GMT

OK, that doesn't make sense to be honest, I must be asking the wrong questions! 🙂

Never mind. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond when they are back online from Monday.

Re: Modem problem

KeithFrench — Sun, 11 Jun 2023 14:28:22 GMT

Which make/model of router are you using? This sounds like an issue that plagued some 3rd party routers in the past, not TalkTalk ones.

Re: Modem problem

Anonymous — Mon, 12 Jun 2023 05:58:58 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Modem problem

ColinCoaton — Mon, 12 Jun 2023 22:42:36 GMT

Mine has started doing this tonight. Router is rebooting every 15mins. Tried unplugging and resetting. Made no difference. Will leave unplugged overnight to see if that helps.
Hopefully may get some help on here.
Thanks for reading. Colin

Re: Modem problem

Gliwmaeden2 — Tue, 13 Jun 2023 04:21:14 GMT

@ColinCoaton, you need to start your own thread so that there is no confusion between customers in the replies.

It may be that a new router is needed.

Whatever the likely solution, please return to the message board and click on start a topic.

Re: Modem problem

Anonymous — Tue, 13 Jun 2023 05:17:25 GMT

Hello,

I'm sorry to hear this. As advised, please can you create your own topic and we'd be happy to look into this for you.

Thanks