topic Re: a fault with a dfelivery in Broadband

a fault with a dfelivery

Feral — Thu, 08 Jun 2023 10:11:13 GMT

I had a delivery of my new 'You View Box'. How ever on opening it I found there was

an item missing and one item that was not needed. However I attempted to connect up but because of these two items no matter what I did no joy. I was annoyed with the two telephone numbers I called he was quite rude. I have been trying for the past twoi days to get hold of someone help. If this carries on for much longer I will close my contract with TalkT.alk

Re: a fault with a dfelivery

fr8ys — Thu, 08 Jun 2023 11:26:55 GMT

Can you tell 7s the items please?

TalkTalk don't supply YouView boxes anymore, so can you confirm the model number ( they may have found one for you).

If it's a replacement YouView box the remote from your old box will work, if that was the missing item, and all leads should just be swapped over.

If you can confirm the model numbers and missing item we can tailor the response to your issue

Thank you.

Re: a fault with a dfelivery

Gliwmaeden2 — Thu, 08 Jun 2023 12:02:49 GMT

@Feral, if you need staff to follow up, please complete your community forum profile details, as they'll need to identify your account.

Go via your avatar/name; settings; add your Talktalk landline number or Account Number in Personal Information. SAVE CHANGES.

Re: a fault with a dfelivery

Karl-TalkTalk — Fri, 09 Jun 2023 05:23:13 GMT

Hi Feral,

Please let me know which item is missing, and the model of the box ?

Karl.

Re: a fault with a dfelivery

Karl-TalkTalk — Tue, 13 Jun 2023 08:35:35 GMT

Hi Feral,

Do you still need assistance ?

Karl.