topic Re: New TalkTalk router blocking VPN connection in Broadband

New TalkTalk router blocking VPN connection

Seelan19 — Wed, 07 Jun 2023 22:11:33 GMT

Hi there,

I recently received my new TalkTalk router (Sagemcom router with bronze holes). However, I am unable to connect to my work VPN.

The IT department at my work have tried everything to resolve the issue, but its still not working. I have also called TalkTalk and they asked me to use an ethernet cable, but that didn't work either.

I have seen other threads suggesting that the Firmware needs updating.

Would it be possible for someone to resolve this issue for me please.

Many Thanks,

Seelan

Re: New TalkTalk router blocking VPN connection

Divsec — Thu, 08 Jun 2023 04:19:05 GMT

Hi @Seelan19 your post has been escalated and you should hear soon

Re: New TalkTalk router blocking VPN connection

Karl-TalkTalk — Thu, 08 Jun 2023 05:27:43 GMT

can you connect up the new router and leave it connected so we can update it for you.

Thanks

Karl.

Re: New TalkTalk router blocking VPN connection

Anonymous — Fri, 09 Jun 2023 06:06:27 GMT

Morning,

How are you getting on?

Thanks

Re: New TalkTalk router blocking VPN connection

Seelan19 — Sat, 10 Jun 2023 08:01:51 GMT

Hi Karl,

The new router is now connected.

Many Thanks,

Seelan

Re: New TalkTalk router blocking VPN connection

Gliwmaeden2 — Sat, 10 Jun 2023 08:32:06 GMT

@aujunsuhass, if you are in a similar situation, please start your own thread.

Staff are not on here at weekends, and when they do return they will respond to the OP.

Re: New TalkTalk router blocking VPN connection

KeithFrench — Sun, 11 Jun 2023 14:31:42 GMT

What firmware is the Sagemcom router running?

I have tested all VPN clients & setups that I can & most work through this router on the latest firmware. Which VPN client are you using and what type of VPN connection is it using?

Re: New TalkTalk router blocking VPN connection

Debbie-TalkTalk — Mon, 12 Jun 2023 05:47:18 GMT

Hi Seelan19

Apologies for the delay.

I have now updated your router firmware.

Thanks

Debbie

Re: New TalkTalk router blocking VPN connection

Seelan19 — Mon, 12 Jun 2023 15:08:17 GMT

Hi Keith,

I am currently using WatchGuard Mobile VPN with SSL to connect to my work VPN.

Also, do you know where I can find the Firmware in which my Sagemcom router is running?

Many Thanks,

Seelan

Re: New TalkTalk router blocking VPN connection

KeithFrench — Mon, 12 Jun 2023 15:13:44 GMT

The router firmware is listed at the bottom of every page, including the login page. It will say version & end in something like 136 or 158.

I do not know this VPN client, but can you find out from your IT team if it tries to connect using one of these protocols:-

PPTP
L2TP with preshared key or certificate
SSTP
IKEv2

Thanks.

Re: New TalkTalk router blocking VPN connection

Seelan19 — Mon, 12 Jun 2023 15:15:51 GMT

Hi Debbie,

Thank you for updating the Firmware.

I have tried to connect to my work VPN, but I am still unable to connect. It keeps getting stuck at "Waiting for connection..." as shown below.

Many Thanks,

Seelan

Re: New TalkTalk router blocking VPN connection

Seelan19 — Mon, 12 Jun 2023 16:19:04 GMT

Hi Keith,

I will ask my IT department tomorrow regarding the protocols.

Also, I can confirm that my Firmware is Version SG4K100136.

Many Thanks,

Seelan

Re: New TalkTalk router blocking VPN connection

Anonymous — Tue, 13 Jun 2023 05:21:27 GMT

Morning,

Just to confirm, has there been no change since we updated the router firmware?

Thanks

Re: New TalkTalk router blocking VPN connection

KeithFrench — Tue, 13 Jun 2023 09:24:57 GMT

V136 does have VPN issues, but I assumed that you had been upgraded to V158.

Re: New TalkTalk router blocking VPN connection

Debbie-TalkTalk — Tue, 13 Jun 2023 09:30:08 GMT

Hi Seelan19

I updated the firmware to version 174, this should work ok with VPN.

Please can you try powering down the router for a full 30 minutes?

Re: New TalkTalk router blocking VPN connection

Seelan19 — Tue, 13 Jun 2023 12:14:30 GMT

Hi Debbie,

Apologies. Would you be able to update the Firmware to Version 174 again please, as the router was not connected today.

The router is now connected.

Many Thanks,

Seelan

Re: New TalkTalk router blocking VPN connection

Debbie-TalkTalk — Tue, 13 Jun 2023 12:16:03 GMT

Hi Seelan19

Could you send me a Private Message with the serial number from the back of your router.

Thanks

Re: New TalkTalk router blocking VPN connection

Debbie-TalkTalk — Tue, 13 Jun 2023 12:27:51 GMT

Hi Seelan19

Thanks for the Private Message.

I have updated your router firmware.

Debbie

Re: New TalkTalk router blocking VPN connection

Seelan19 — Tue, 13 Jun 2023 12:40:27 GMT

Hi Debbie,

My VPN is working now.

Thank you very much for all your help. Much appreciated.

Many Thanks,

Seelan

Re: New TalkTalk router blocking VPN connection

Debbie-TalkTalk — Tue, 13 Jun 2023 12:42:12 GMT

Hi Seelan

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie