topic Re: No power to Wi-Fi router in Broadband

No power to Wi-Fi router

SamLoram — Wed, 14 Jun 2023 20:50:26 GMT

The power to my Wi-Fi router switched off last night and hasn’t come back on. I’ve tried different plugs and reset, but no luck. Please can I have a replacement sent to me?

Sam

Re: No power to Wi-Fi router

Gliwmaeden2 — Wed, 14 Jun 2023 21:14:05 GMT

Staff will be back on here in the morning, @SamLoram. Complete your community forum profile details for them to identify your account.

Go via your avatar/name; settings; Personal information; SAVE CHANGES.

Re: No power to Wi-Fi router

SamLoram — Wed, 14 Jun 2023 21:22:25 GMT

Thanks @Gliwmaeden2, profile updated!

Re: No power to Wi-Fi router

Debbie-TalkTalk — Thu, 15 Jun 2023 05:39:27 GMT

Hi SamLoram

Apologies for this.

I've ordered a replacement router and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

Re: No power to Wi-Fi router

SamLoram — Thu, 15 Jun 2023 05:41:37 GMT

Thanks @Debbie-TalkTalk, I will do!

Re: No power to Wi-Fi router

Debbie-TalkTalk — Thu, 15 Jun 2023 05:43:13 GMT

Hi Sam

Thank you 🙂

Debbie

Re: No power to Wi-Fi router

Karl-TalkTalk — Mon, 19 Jun 2023 07:32:34 GMT

Hi Sam

Did the router arrive over the weekend ?

Thanks

Karl.

Re: No power to Wi-Fi router

SamLoram — Mon, 19 Jun 2023 17:59:43 GMT

Hi @Karl-TalkTalk,

Yes it did, thanks for getting that sorted so quickly.

Sam

Re: No power to Wi-Fi router

Anonymous — Tue, 20 Jun 2023 05:32:21 GMT

Morning,

I'm really glad to hear that and thanks for confirming 🙂

Thanks