topic Re: Huawei-DG8041W in Broadband

Huawei-DG8041W

Churchy — Mon, 12 Jun 2023 08:21:49 GMT

I have a Huawei-DG8041W and this morning it has stopped showing the blue connection light. I have tried switching it on/off and reset but only shows the orange set up light before connection then goes blank. Internet works fine but cannot tell at a glance if its working..

Can anyone confirm its a fault with the light on the router, if so can I get a replacement from Talk Talk, only just renewed contract and had this router for 30 months.

Re: Huawei-DG8041W

Anonymous — Mon, 12 Jun 2023 08:31:16 GMT

Morning,

Sorry to hear this. I've run a test on the line now which is clear. We can send a replacement router for testing purposes and a router returns bag so that the original router can be returned, would this be ok?

Thanks

Re: Huawei-DG8041W

Churchy — Mon, 12 Jun 2023 08:37:49 GMT

Hi Michelle, is this a free service?

Re: Huawei-DG8041W

Debbie-TalkTalk — Mon, 12 Jun 2023 08:40:47 GMT

Hi Churchy

Yes, this would be a free router for testing.

Re: Huawei-DG8041W

Churchy — Mon, 12 Jun 2023 08:43:40 GMT

Hi Debbie if you could arrange this it would be very much appreciated, thank you. John.

Re: Huawei-DG8041W

Debbie-TalkTalk — Mon, 12 Jun 2023 08:49:13 GMT

Hi John

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Huawei-DG8041W

Churchy — Mon, 12 Jun 2023 08:51:08 GMT

Thank you.

Re: Huawei-DG8041W

Debbie-TalkTalk — Mon, 12 Jun 2023 08:52:15 GMT

Hi John

You're welcome 🙂

Debbie

Re: Huawei-DG8041W

Churchy — Wed, 14 Jun 2023 16:21:02 GMT

Hi Debbie

Test router has just arrived and have connected it and everything now works fine. Will return the faulty router in the packaging supplied. Thank you very must for your swift action and resolving the fault, Your a star.

John

Re: Huawei-DG8041W

Debbie-TalkTalk — Thu, 15 Jun 2023 05:42:18 GMT

Hi John

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Huawei-DG8041W

Churchy — Thu, 15 Jun 2023 07:48:38 GMT

Hi Debbie. Can't seem to find the private message, how do I find the link?

John

Re: Huawei-DG8041W

Debbie-TalkTalk — Thu, 15 Jun 2023 07:53:23 GMT

Hi John

At the top righthand corner of the Community if you click on your avatar, it should show the envelope icon.

The message will be there 🙂

Debbie

Re: Huawei-DG8041W

Churchy — Thu, 15 Jun 2023 08:09:01 GMT

👍

Re: Huawei-DG8041W

Debbie-TalkTalk — Thu, 15 Jun 2023 08:19:19 GMT

Hi John

Thanks for taking the time to complete our survey, it's appreciated.

Debbie 🙂