topic Re: Unable to connect to VPN in Broadband

Unable to connect to VPN

SVGardiner — Tue, 20 Jun 2023 07:04:42 GMT

Since having a new router I have been unable to connect to my VPN. Customer services have no idea why and they have sent me a new router but this has not worked.

They tried to say it was my Works IT I needed to contact however I have spoken with them and they have said that everyone who is with TT has issues using the VPN, but every other broadband provider is fine.

Can some please help as I need to be able to access the VPN.

thanks

Re: Unable to connect to VPN

Anonymous — Tue, 20 Jun 2023 07:06:40 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Unable to connect to VPN

SVGardiner — Tue, 20 Jun 2023 07:41:14 GMT

Hi Michelle

All updated

thanks

Re: Unable to connect to VPN

Anonymous — Tue, 20 Jun 2023 07:43:17 GMT

Hi,

Can you please also update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Unable to connect to VPN

SVGardiner — Tue, 20 Jun 2023 07:46:40 GMT

Hi Michelle

all updated

thanks

Re: Unable to connect to VPN

Debbie-TalkTalk — Tue, 20 Jun 2023 07:55:59 GMT

Hi SVGardiner

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Unable to connect to VPN

SVGardiner — Tue, 20 Jun 2023 07:57:19 GMT

Hi Debbie

its working now, thanks for your help 🙂

Re: Unable to connect to VPN

Debbie-TalkTalk — Tue, 20 Jun 2023 08:01:48 GMT

Hi SVGardiner

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie