topic Very poor broadband speeds since moving to Fiber 65 package on 8th June 2023 in Broadband

Very poor broadband speeds since moving to Fiber 65 package on 8th June 2023

igoodfel1 — Tue, 20 Jun 2023 10:57:04 GMT

TalkTalk claim that new package Fiber 65 "with average download speeds of 67Mb/s"

Since moving to Fiber 65, the download speed has been as low as 9 Mb/s, and the upload speed has been as low as 3 Mb/s, on my laptop.

However, at the same time, on another laptop, it's been download 46 Mb/s with upload 11 Mb/s - then later on this same laptop, it's gone down to download 5 Mb/s with upload 11 Mb/s

All very inconsistent & not at all stable - and definitely not achieving advertised 67 Mb/s!

Anyone else having trouble with Fiber 65?

Thanks

Re: Very poor broadband speeds since moving to Fiber 65 package on 8th June 2023

Debbie-TalkTalk — Tue, 20 Jun 2023 11:05:12 GMT

Hi igoodfel1

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Very poor broadband speeds since moving to Fiber 65 package on 8th June 2023

Debbie-TalkTalk — Tue, 20 Jun 2023 11:23:40 GMT

Hi igoodfel1

Your line is showing in sync at just under 51mb.

Is the speed ok on wired devices?

Re: Very poor broadband speeds since moving to Fiber 65 package on 8th June 2023

Anonymous — Thu, 22 Jun 2023 06:21:44 GMT

Morning,

How are you getting on, do you still need assistance with this?

Thanks