topic Re: Router power in Broadband

Router power

emmah — Sun, 18 Jun 2023 13:45:26 GMT

My router's power button is working intermittently. Sometimes it either doesn't turn on or loosens and turns itself off. It's getting more frequent, so I'm hoping I can get a replacement before it stops working entirely as I work from home and depend on an internet connection? Thanks for any help.

Re: Router power

KeithFrench — Sun, 18 Jun 2023 13:48:45 GMT

I will ask TalkTalk to do this for you.

Re: Router power

Debbie-TalkTalk — Mon, 19 Jun 2023 06:16:09 GMT

Hi emmah

I'm sorry to hear this.

I've ordered a replacement router and a returns bag for your current router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router power

Debbie-TalkTalk — Wed, 21 Jun 2023 12:55:54 GMT

Hi emmah

Have you received the replacement router?

Thanks

Re: Router power

emmah — Wed, 21 Jun 2023 16:47:53 GMT

Thanks, Debbie. Yes.

Re: Router power

Anonymous — Thu, 22 Jun 2023 05:42:42 GMT

Morning,

Thanks, is everything now working ok for you?

Thanks 🙂