topic Re: No Broadband on day 5 in Broadband

No Broadband on day 5

keith8000_0 — Fri, 23 Jun 2023 08:49:13 GMT

I'm on day 5 of no broadband. Constant flashing orange light. Customer service keep telling me that they have no update.. what can I do to push this along??

Re: No Broadband on day 5

Gliwmaeden2 — Fri, 23 Jun 2023 22:44:00 GMT

There was a glitch today with the staff workflow software, @keith8000_0. It will be Monday before you get a response as they are not on here at weekends.

Re: No Broadband on day 5

Chris-TalkTalk — Mon, 26 Jun 2023 07:05:34 GMT

Hi Keith,

I'm sorry to hear that you're experiencing problems with your service. Has anything happened since your last post? Do you still have no service?

Chris

Re: No Broadband on day 5

keith8000_0 — Tue, 27 Jun 2023 11:50:45 GMT

Hi Chris.. I finally got broadband connection at 17,15 on Monday.. that's 7 days after first reporting it.. I told customer services that I suspect my Router to be at fault. Low and behold a new router 7 days later and its fixed.. So bring on the Automatic compensation..

Re: No Broadband on day 5

Chris-TalkTalk — Tue, 27 Jun 2023 11:54:08 GMT

Hi Keith,

Thanks for the update, glad to hear it's working now, apologies for any inconvenience

Chris