topic Re: Don't have internet in Broadband

Don't have internet

Yotov — Sat, 24 Jun 2023 04:32:15 GMT

My router flashing amber and white lights... and now is solid amber

#No internet at all..

Re: Don't have internet

Gliwmaeden2 — Sat, 24 Jun 2023 07:23:42 GMT

Technical support can be reached if you phone in today (not Sunday), @Yotov.

Call 03451 720088 after 9am. They close 6pm today.

Or if you have data available use Chat.

Access via the Chat button here (& full details of opening hours):

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff will be back on here from Monday and will need to identify your account. Don't post any personal information on the thread but complete your details by going via your avatar/name; settings; Personal Information. Add your landline number / account number. SAVE CHANGES.

Re: Don't have internet

Yotov — Sat, 24 Jun 2023 13:18:33 GMT

The chat button is not working for some reason

I called the number and they send me here again

The router flashing amber light and i still don't have internet

I think the router have some issues

Re: Don't have internet

Gliwmaeden2 — Sat, 24 Jun 2023 15:45:04 GMT

Try a different browser / enable pop ups / disable ad blockers, @Yotov.

As I said before, there are no professional staff on the forum before Monday, so I don't know why phone support sent you here today.

Staff may send out another router for testing, but meanwhile if you can get through to Chat, they may test the line.

You could run some of these checks yourself:

https://community.talktalk.co.uk/t5/Articles/Why-is-my-TalkTalk-router-light-flashing-orange/ta-p/2972083

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 07:50:01 GMT

Hi Yotov,

How are you getting on, do you still need assistance?

Chris

Re: Don't have internet

Yotov — Mon, 26 Jun 2023 07:54:03 GMT

Yes please

I think the router have some issues

I did everything from turning off for 20 min to reset the factory settings

Is still solid amber light

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 08:05:56 GMT

OK, no problem. Line test is picking up a potential problem, are you experiencing any problems with your telephone service?

Chris

Re: Don't have internet

Yotov — Mon, 26 Jun 2023 08:08:49 GMT

I don't use the telephone service

Only internet

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 08:11:36 GMT

OK thanks. Is your router currently connected to the test socket, if you have one? - Your guide to main phone sockets - TalkTalk Help & Support

Re: Don't have internet

Yotov — Mon, 26 Jun 2023 08:12:42 GMT

Is connected yes

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 08:13:47 GMT

Thanks, so do you just have the router connected to the test socket via a micro-filter and no other devices connected?

Chris

Re: Don't have internet

Yotov — Mon, 26 Jun 2023 08:15:40 GMT

Yes its only the router connected to the micro filter

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 08:43:54 GMT

Could you just try switching your router off for 30 minutes, then switch back on and retest. If it's then still not connecting we'll need to arrange an engineer visit to investigate further

Chris

Re: Don't have internet

Yotov — Mon, 26 Jun 2023 08:45:38 GMT

Ok I'll switch it off and will text again after 30 min

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 08:46:05 GMT

OK thanks 🙂

Re: Don't have internet

Yotov — Mon, 26 Jun 2023 09:27:47 GMT

Ok its on now

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 09:29:08 GMT

OK thanks. I'll just run another line test and get back to you

Chris

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 09:41:46 GMT

Line test is still picking up a potential fault so I've raised this to Openreach for investigation. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Don't have internet

Yotov — Mon, 26 Jun 2023 09:43:18 GMT

Re: Don't have internet

Chris-TalkTalk — Mon, 26 Jun 2023 09:49:34 GMT

If you don't hear anything by Thursday just bump the thread and I'll check for updates