topic Re: NEW TALKTALK ROUTER BLOCKING VPN CONNECTION in Broadband

NEW TALKTALK ROUTER BLOCKING VPN CONNECTION

MattWest — Tue, 27 Jun 2023 09:39:51 GMT

Router is blocking my work VPN
Apparent it needs a firmware update. as described here:
New TalkTalk router blocking VPN connection - Page 2 - TalkTalk Help & Support
How do I update the firmware?

Debbie-TalkTalk — Tue, 27 Jun 2023 09:45:36 GMT

Hi MattWest

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

MattWest — Tue, 27 Jun 2023 10:00:11 GMT

Will do, but I don't actually have a landline.

Debbie-TalkTalk — Tue, 27 Jun 2023 10:05:05 GMT

Hi MattWest

Would it be possible to send me a Private Message with the serial number from the back of the router?

Debbie-TalkTalk — Tue, 27 Jun 2023 10:23:27 GMT

Hi MattWest

Thanks for the Private Message. I've made a change to your router firmware, please can you retest?

Debbie

MattWest — Tue, 27 Jun 2023 10:27:26 GMT

That did the trick!
Thanks for the quick resolution - much appreciated 😀

Debbie-TalkTalk — Tue, 27 Jun 2023 10:28:50 GMT

Hi MattWest

Ahh that's great news, thanks for letting us know 🙂

Debbie