topic Re: DHP-300AV in Broadband

DHP-300AV

Nicolesb — Wed, 28 Jun 2023 16:51:33 GMT

One of my D-Link powerline adaptors has stopped working ie nothing lights up when I plug it into a live socket. Should I buy a new one or ask Talktalk for a replacement? Nicole

Re: DHP-300AV

Karl-TalkTalk — Thu, 29 Jun 2023 05:39:11 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

Re: DHP-300AV

Nicolesb — Thu, 29 Jun 2023 09:31:20 GMT

Hi thanks for getting back to me. I have added my number. I have recently moved but I don’t think that is the issue as one of the adapters is working and lighting up but the other doesn’t. Any help would be appreciated.

Re: DHP-300AV

Karl-TalkTalk — Thu, 29 Jun 2023 09:40:17 GMT

I've a new set of adapter on the way to you.

Regards,

Karl.

Re: DHP-300AV

Nicolesb — Thu, 29 Jun 2023 10:26:49 GMT

Thank you!

Re: DHP-300AV

Karl-TalkTalk — Thu, 29 Jun 2023 10:31:13 GMT

You're Welcome 🙂

Regards

Karl