topic Re: Pptp vpn not working in Broadband

Pptp vpn not working

CMat123 — Fri, 30 Jun 2023 12:20:08 GMT

Hi,

My wife's pptp vpn isn't working. Her work IT have asked that the router firmware is updated (or downgraded?). Phone tech support don't seem to understand the issue.

Could someone help?

Thanks

Re: Pptp vpn not working

Debbie-TalkTalk — Fri, 30 Jun 2023 12:21:35 GMT

Hi CMat123

Thanks for creating a new topic. Please can you add your name and TalkTalk landline number to your Community Profile, I can then check the router firmware.

Debbie

Re: Pptp vpn not working

CMat123 — Fri, 30 Jun 2023 12:26:44 GMT

Just updated, thank you so much!

Re: Pptp vpn not working

Debbie-TalkTalk — Fri, 30 Jun 2023 12:30:53 GMT

Hi CMat123

Thank you 🙂

I've made a change to your firmware, please can you retest?

Re: Pptp vpn not working

CMat123 — Fri, 30 Jun 2023 12:36:28 GMT

You absolute hero. Thank you!

Yeah all sorted now.

Re: Pptp vpn not working

Debbie-TalkTalk — Fri, 30 Jun 2023 12:40:33 GMT

Hi CMat123

I'm so glad to hear this, thanks for letting us know 🙂

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie